How often have you seen employee time derailed because of lost items? It doesn’t matter if it's an employee or client on the hunt; the time dump is still there. But what if you could use your video surveillance to search for you? 

Verkada’s video surveillance does it via its Command Platform. Its search-by-attribute feature lets you look up footage based on specific events, objects, or times of day. Look for someone in a blue backpack or to see when a door was opened. 

How can you take advantage of this tool in your McAllen, TX, business or school? At Circle Industries, we partner with this high-tech AI-enabled company since it helps reduce the daily grind for managers and administrators in the following ways. 

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Who Left the Back Door Open? 

You receive a “Door Propped Open” alert in your Command platform along with a thumbnail of the person responsible. Now that you know the person was wearing a red shirt, you use the Search by Attribute to follow their actions across the entire day. You’ll be able to see if they left other doors open, let unauthorized people in, or skipped other safety protocols. 

Instead of sending a generic “don’t prop doors open” email, you speak with the individual directly. Based on what you saw in the footage, you’ll know if they just need a quick reminder or if they need a comprehensive one-on-one training session in facility security. 

Was Your Package Delivered?

You’re waiting for a high-value shipment. In the past, you would waste valuable billing hours having someone on the loading dock all day waiting for it. Now you can have a search attribute for “delivery truck” or “box truck” within a specific time window to see the exact time frame when the driver dropped the package. If there are any vendor disputes or inventory errors, you don’t waste hours doing a manual review. You know exactly when the package got there and can track it throughout your video surveillance infrastructure to see where it ended up. 

Who Stole Karen’s Lunch? 

These mundane office mysteries shouldn’t affect your bottom line, but they inevitably become a distraction for the team. You don’t know who took the lunch in question, but you know when it went missing. Use a “Motion Search” tool during that window to see who touched the refrigerator door. 

Once you see the perpetrator—let’s say someone with a blue backpack–use a Follow attribute to see the timeline of where the lunch ended up. Share the information with the office manager, who can talk to the lunch bandit and avoid issues in the future. 

How Can You Improve Customer Service?

Verkada video surveillance can also be a great customer service tool. A customer complains they waited at the front desk for 20 minutes without getting help. Search for the person at reception based on what they were wearing, with timestamped results to verify the claim. Customers will realize you are taking the complaint seriously, and you’ll get a training opportunity for staff at the front desk. 

In retail or hospitality environments, your surveillance systems also help cater to VIP clients. Create a “Search by Vehicle” alert to know when they enter the lot to give staff a heads up to greet them at the front door. 

Want to find the best ways to use Verkada video surveillance on your property? We’ve been serving the area for decades and can help you find the tools that will serve you best. Call or contact us to schedule a live demo of the Verkada Command platform.